TrekO Shipping

🚚 Shipping Overview

TrekO shipping is based on package size + weight. Buyers choose a rate at checkout, and sellers print the label.

• Seller enters packed box measurements + weight when creating the listing.
• Buyer sees shipping options (cheapest / fastest) at checkout.
• Seller buys and prints the label through TrekO after the order is placed.
• Tracking is shared with the buyer once the label is created.

📦 1) Measurements & Weight (packed box)

Shipping rates are calculated from the packed box size and weight — not the item’s unboxed size.

• Use inches for Length × Width × Height (L×W×H).
• Use ounces (or pounds if your form supports it) for weight.
• Round up slightly if you’re between sizes/weights.
• If you change your packaging later, update the listing so rates stay accurate.

Tip: Measure the box after packing and sealing. Dimensional weight can change rates even if the item is light.

💲 2) Shipping rates at checkout

Buyers pick a shipping option during checkout. TrekO shows options like cheapest or fastest (when available).

• Rates depend on origin (seller address), destination (buyer address), and package details.
• If the buyer enters an incomplete address, rates may fail to load until it’s corrected.
• If rates look “too high,” double-check the box size and weight first.

🏷️ 3) Buying & printing shipping labels

After the order is placed, the seller purchases a label through TrekO and prints it at home.

• Choose the rate that matches your packaging and delivery speed.
• Print the label (usually PDF) and attach it securely to the box.
• Drop off with the carrier or schedule a pickup when available.
• Keep your receipt until tracking shows “Accepted.”

Tip: If you change the box after the buyer paid for shipping, you may need to re-check rates so the label matches the actual package.

🔎 4) Tracking & delivery updates

Tracking is generated with the label and shared with the buyer once created.

• Tracking usually updates within a few hours after the carrier scans the package.
• First scan can be delayed if dropped after hours or during peak periods.
• If tracking doesn’t update after 24–48 hours, confirm the package was accepted by the carrier.

🛑 Common shipping issues (and fast fixes)

• Rates not showing: verify ZIP/postal code, street, and country fields are filled correctly.
• Rates are too expensive: re-check box dimensions (L×W×H) and weight — most errors are here.
• Label won’t generate: confirm the selected rate is still available; refresh and try again.
• Address looks wrong: correct it before buying the label to avoid returns.

❓ Shipping FAQ

Do I enter the item size or the box size?
Enter the box size after the item is packed.

Do I need a printer?
Yes, for standard labels. A basic home printer works. (Thermal label printers are optional.)

What if my package ends up heavier than I entered?
Update the listing measurements/weight next time. For the current order, the label must match the real package.

When does the buyer get tracking?
After the label is created and the carrier scans it in.